Technical Support
Comprehensive Customer Service
medical ECONET GmbH offers comprehensive, all-in-one customer service. Our experienced service department is here to support you with any questions regarding our medical devices – quickly, reliably, and with expert knowledge. Whether it's technical assistance, maintenance, or general inquiries, we’re personally committed to helping you.
Outstanding customer service is essential for any provider – especially in the field of medical technology. It’s not just about ensuring the quality and functionality of the products delivered. Medical equipment is also subject to a range of regulatory and legal requirements that apply to manufacturers, distributors, and users alike.
That’s why we see our service not merely as support, but as a key part of our commitment to quality – for your safety and that of your patients.
Service Request
IMPORTANT: For product inquiries or orders, please use our contact form. Only fill out this form if you have technical questions or issues. We will get back to you as soon as possible.n.
RMA (Return Material Authorization)
If you need to send in a device for inspection, please click the link below, complete the form in full, and click "Submit".
DPA (Data Processing Agreement)
In order for us to access your PC via remote maintenance in a service case, we require a Data Processing Agreement (DPA) signed by you in advance. A new window will open where you can fill out and sign the agreement online.
REMOTE SUPPORT
As part of our quality management system, our service is also subject to regular audits by TÜV SÜD Product Service. Our customer service complies with all requirements according to §4 of the German Medical Devices Operator Ordinance (MPBetreibV) and offers not only repairs but also metrological and safety inspections in accordance with §§11 MPBetreibV. Remote Maintenance Remote support is one of the most efficient ways to provide our customers with fast and uncomplicated assistance. medical ECONET uses TeamViewer© software to ensure a secure and protected connection.
Service Hours
The service of medical ECONET GmbH is available only during business hours and exclusively by prior telephone arrangement.
Access
Remote maintenance can only take place after you provide the ID number mentioned during the phone call and give your explicit consent. Without this explicit approval by providing your ID, remote support is not possible.
Personal Data
medical ECONET GmbH complies with the technical and organizational measures required by Article 28 of the GDPR, ensuring the protection of personal data in accordance with Article 9 of the GDPR.
Liability
medical ECONET GmbH assumes no liability for data loss or any other disruptions or damages, even if they occur in close temporal proximity to the support provided.
Costs
There are no additional costs beyond the telephone connection charges for installing and using the TeamViewer© software. The costs for the actual remote maintenance are calculated individually, depending on the specific situation.
